My experience here has been pleasant in the past. They were courteous and efficient. However, there are new stylists and new management and the new staff is definitely lacking in people skills and cutting ability. After leaving, my son told me how displeased he was with his cut. We were back in the store within 3 minutes. When we walked back in, the stylist that cut his hair was wrapping up with a customer. I told her he was not happy. She went to take us again and the manager told her she had to make a new ticket. We are now waiting again to be "fixed". Not only were they not accommodating to an unhappy customer, they were extremely rude. I miss the former staff.